New Ceramics!

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SHIPPING + RETURNS POLICY

Standard Shipping, contiguous United States

  • Free shipping for all orders with merchandise value over $50.00
  • Orders for under $50.00 merchandise value are charged actual shipping cost
  • Orders under 150 lb ship via UPS Ground
  • Orders over 150 lb ship via UPS Ground or Common Carrier (LTL)
  • Orders for in-stock products under 150 lb ship same day if entered before 12:00pm PST
  • Shipping transit times range from 1-4 days depending on destination
  • Currently all orders ship from San Bernardino, CA
  • Beginning November, East Coast orders will ship from Jacksonville, FL

Standard Shipping cost, Alaska and Hawaii

  • All orders are charged actual shipping cost
  • Orders under 150 lb ship UPS Ground or USPS
  • Orders over 150 lb ship via UPS Ground, USPS, or Common Carrier (LTL or LCL)
  • All orders ship from San Bernardino, CA

International Orders

We currently cannot process international orders from our website. Email us at info@NurseryIrrigation.com for international quotes.

Expedited Shipping, United States

  • Expedited shipping is charged at actual shipping cost
  • Orders for in-stock products under 150 lb ship same day if entered before 12:00pm PST
  • Services available include Second Day Delivery and Overnight Delivery

RETURNS POLICY

Defective Products:

All products sold by NurseryIrrigation.com are covered by original manufacturers warrantees. Claims for defective products should be made with the manufacturer per the terms of their warranty. We are happy to offer assistance in this process as necessary. Contact us by email at info@NurseryIrrigation.com for pdf copies of the manufacturer’s warranty of any product we carry.

Unused and Undamaged Products, within 90 days of sale:

We will unconditionally accept returns of products that are unused, undamaged and are returned to us in undamaged original packaging. Products must be received by us within 90 days of purchase to be eligible for refund. Products received more than 90 days from purchase will only be eligible for store credit and will be subject to a restock fee. Items that show signs of neglect, abuse, or use are excluded from this return policy. If items were originally purchased with free shipping, our original shipping cost will be deducted from the refund amount. To return Unused and Undamaged products, (Provide instructions here).

Unused and Undamaged Products, more than 90 days after sale:

At our discretion, we will accept returns of products that are unused, undamaged and are returned to us in undamaged original packaging. Products received more than 90 days from purchase will only be eligible for store credit and will be subject to a restock fee equal to 20% of the original purchase price. Items that show signs of neglect, abuse, or use are excluded from this return policy. To return Unused and Undamaged products, (Provide instructions here).

Cancellations

We are unable to cancel orders once our warehouse has begun processing your order. To cancel an order (Provide instructions here).

Return Shipping

When unused and undamaged items are returned, you are responsible for return shipping and handling.

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